How to Organize Client Details Without a Messy Inbox

Organize client details with one record per client, a consistent naming rule and a clear distinction between requests, decisions and files.
Client intake is the first form in the relationship; these guides focus on questions that change the next decision.
Client intake is the first form in the relationship; these guides focus on questions that change the next decision.

Organize client details with one record per client, a consistent naming rule and a clear distinction between requests, decisions and files.

Design a client intake form around the next decision: contact details, context, constraints and a clear next step, with every field justified.